When I first started working as a team lead, most of my days were filled with solving urgent problems raised by customers and colleagues. There was no hiding from it – I was firefighting a long list of problems, with no end in sight. My team resolved many issues, but new ones kept coming. There was always more to do than could be done with the existing resources. My reactive approach kept us busy but didn’t move the team forward.
I knew that not all issues were true emergencies and that better planning was needed, but didn’t have enough experience … Read more >